This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.
Services purchased from our company (excluding SSL, Germany Cloud, SLA, Rented Physical Servers, Server Licenses, Domain Registration, Domain Renewal and successfully completed Domain Transfer services) come with a no-questions-asked 100% money-back (refund) guarantee within 7 days. After 7 days, if a customer requests a refund for a service (excluding SSL, Germany Cloud, SLA, Rented Physical Servers, Server Licenses, Domain Registration, Domain Renewal and successfully completed Domain Transfer services), the amount for the period already used is deducted and the remaining amount is added to the customer's account as usable credit. For services purchased under a promotional offer, free add-ons provided with the service (for example, free domain registration) are non-refundable. Free add-ons are provided because the customer commits to the service and will use it for the entire period purchased. If the service is canceled before the end of this period, the free add-on will be charged and the remaining amount will be refunded. Since domain registrations are processed automatically by ICANN and TRABIS (BTK), they are non-refundable. Refunds are issued using the same payment method the customer used. Refunds cannot be issued to a different person or via a different method. For all refund requests, you can contact us through your Client Area by selecting the Accounting department.
Our Cancellation Terms
To cancel a service purchased from our company, log in to your Client Area with your email address and password, open the service details and fill out the form under the “Request Cancellation” option in the “More” menu. No new invoice will be generated for your service at the next payment date.
- Services that are not used but for which no cancellation request has been submitted are not considered canceled. A new invoice is generated at each new payment date. If you do not wish to fill out the cancellation form, you can send us an email from the email address registered in your Client Area.
- If a customer pays by credit card and then, during or after the service period, disputes the payment through their bank “claiming that they did not make the purchase themselves” without informing us or obtaining our approval, the customer account and all services in it will be suspended and irreversibly deleted. The customer's full name, email address, IP address and Turkish national ID number will be added to our company blacklist. If you have a legitimate reason, we kindly ask you to contact us before taking such action. Our company takes a reasonable approach to such situations.
- For customers who pay by credit card, the information, addresses and phone numbers provided during registration and the IP address recorded when placing the order are reviewed and recorded. In addition, thanks to our fraud control mechanism, if you try to make a purchase with a problematic credit card, your order will be blocked automatically.
Service Delivery Time
Payments made by credit card are activated immediately. For operations that require manual processing, such as server setup, control panel installation, IP address allocation and collection of domain name documents, our technical support team will contact you during business hours on the same day the order is placed.
For bank transfer payments, the customer is obliged to notify us after making the transfer. Upon notification, payments made by bank transfer are checked and approved by the accounting department on the same day, and the order is activated. Our company is not responsible for any delay or failure in delivery of an order paid by bank transfer for which no payment notification has been made. Writing your order number in the description field of the transfer will speed up processing.
You can send any questions you may have about these warnings and terms to [email protected].
